Refund Policy

1. Eligibility for Refund

We offer refunds under the following conditions:

• If the service you purchased is not delivered as promised.

• If there is a technical issue on our end that prevents you from using the service.

• If you have been charged incorrectly or for an unintended transaction.

Refunds will not be issued for:

• Change of mind after purchase.

• Incorrect information provided by the user.

• Partial use of a service before a refund request.

• Issues caused by third-party platforms or payment gateways.

2. Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Send an email to contact@mytrucampus.com with the subject "Refund Request."

2. Provide Details: Include your order ID, payment receipt, reason for the refund, and any relevant screenshots.

3. Review Process: We will review your request within 7 business days and notify you of the decision.

3. Refund Method

• Approved refunds will be processed within 10-15 business days.

• Refunds will be credited to the original payment method.

• We are not responsible for delays caused by banks or payment processors.

4. Cancellation Policy

• If you wish to cancel a service before its activation, please contact us immediately.

• Some services may have specific cancellation terms, which will be mentioned in their individual terms.

5. Changes to This Refund Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

6. Contact Us

For any refund-related inquiries, please contact us at:

Email: contact@mytrucampus.com
Website: www.mytrucampus.com